Version 2026-09 · Effective on acceptance at sign-up
Draft template — not yet reviewed by counsel. Highlighted items are placeholders the operator must complete before charging customers. This page is not legal advice.
1. Who we are and what this is
These terms govern your use of the Struvera Cloud hosted service (the Service) provided by [Operator legal name] (ABN [ABN]) (we, us). "Struvera" is a working product name. The Service is a hosted, multi-tenant edition of an enterprise-architecture and business-case tool; an offline single-file edition is licensed separately.
2. Accounts and workspaces
You must provide a valid work email and accurate organisation details. You are responsible for everyone you invite into your workspace and for keeping their access appropriate.
Workspace administrators can invite, remove and change the roles of members, change plan settings and manage billing.
Sign-in is provided through our identity provider; you must keep your credentials secure and tell us promptly about any suspected unauthorised access.
3. Free trial
New workspaces receive a 30-day free trial of the full Service, no payment method required. When the trial ends, editing is paused; reading and exporting your data continue to work so you are never locked out of your own data. Data from expired, unsubscribed workspaces is retained for [60] days and then deleted (see the Privacy Policy).
4. Subscriptions and fees
Paid plans are billed per organisation (flat) or per single seat (Practitioner), in advance, for the term shown at checkout. Fees are in [AUD] and exclude GST/VAT unless stated.
Payments are processed by Stripe; we never store your card details. Invoices, payment methods and cancellation are managed through the billing portal.
Professional-services engagements (for example a Decision Sprint) are governed by a separate statement of work, not by these terms.
5. Your data
You retain all rights to the data you upload or create in your workspace (your Customer Data). You grant us a licence to host, process and display it solely to provide the Service to you.
You can export your Customer Data at any time (JSON, Excel workbook, or an offline single-file edition). We will not hold your data hostage on cancellation or non-payment.
You are responsible for the lawfulness of the Customer Data you upload and for not uploading personal information the Service does not need. The data model is designed to hold organisational information (capabilities, systems, processes, business cases), not personal data.
You must not: attempt to access another customer's workspace; probe, scan or test the vulnerability of the Service without written permission; upload malicious code; use the Service to build a competing product by systematic extraction; or use it in breach of applicable law. We may suspend a workspace that threatens the security or integrity of the Service, and will tell you why.
7. Optional AI features
AI assistance is off by default and, when enabled, uses an endpoint you configure (your own provider account or a model inside your network). Text is shown to you before it is sent and identifying names are redacted by default. We do not use your Customer Data to train any model.
8. Availability, support and changes
We aim for high availability but the Service is provided without a guaranteed uptime commitment unless a separate service-level agreement is signed. Planned maintenance will be announced in advance where practicable.
Support is provided by email at [support email] during [business hours, time zone].
We may improve or change features. If a change materially reduces the Service, we will give at least 30 days' notice and you may cancel for a pro-rata refund of prepaid fees.
9. Intellectual property
The Service, its software, templates, reference content and documentation are owned by us or our licensors. Except for your Customer Data and the offline-edition licence described in our pricing, no rights are transferred to you. The starter capability models and reference content are provided as illustrative starting points, not as professional advice.
10. Confidentiality and security
We treat Customer Data as confidential, apply the security measures described in the DPA, and will notify you of a personal-data breach affecting your workspace without undue delay (target within [72] hours of confirmation). We hold no security certification at this time; our controls are implemented and being documented toward SOC 2 / ISO 27001 and we will not represent otherwise.
11. Warranties and liability
The Service is provided "as is". Outputs such as coverage scores, business-case economics and readiness gates are computed from the data you enter and are decision-support, not professional, financial or legal advice. You remain responsible for decisions made using them.
To the extent permitted by law, our total liability arising out of or relating to the Service in any 12-month period is limited to the fees you paid for the Service in that period. Nothing in these terms excludes liability that cannot be excluded under the Australian Consumer Law or other applicable law.
Neither party is liable for indirect or consequential loss.
12. Term and termination
You may cancel at any time through the billing portal; the subscription ends at the end of the paid term unless the Refunds Policy says otherwise. We may terminate for material breach not cured within 14 days of notice. On termination you may export your Customer Data for [60] days, after which it is deleted.
13. General
These terms are governed by the laws of [New South Wales, Australia] and the parties submit to the courts there. If any provision is unenforceable the remainder continues. We may update these terms; material changes will be notified to workspace administrators at least 30 days before they take effect, and continued use after that date is acceptance. Questions: [legal contact email].